Still not working? Continue below with the following steps.Ĭheck if the Phone Link app is set to run in the background. Select All from the drop-down list, scroll to Link to Windows, and turn the toggle Off. Open Android Settings > Apps > Link to Windows > Battery > Optimize battery usage. On select Android devices, the steps may be as follows: Scroll down to Link to Windows, and then select Don't optimize. Open Android Settings > Apps & notifications > App info > Link to Windows > Advanced > Battery > Manage Battery Usage > Battery optimization. We recommend turning it off in the Link to Windows app on your Android device. Can you open your browser and navigate to your favorite website?įor some Android devices, your Battery Optimization settings may interrupt your connection. While some services such as photo uploads and restoring a device from an existing device backup may continue to function, all services will be discontinued over time.Before we begin to change settings, we recommend quickly running through the following checks:ĭouble-check you’re using the same Microsoft account to sign in to both the Phone Link app and the companion app on your Android device.Įnsure Battery saver isn’t running on your PC or Android device, as this might affect connectivity. If your device is locked, you can contact support for help.
Please disable Reset Protection in Settings before attempting to reset your device. Resetting the phone with Reset Protection enabled will permanently lock the device. Also Reset Protection will no longer function. This means that if a Windows Phone 8.1 device is lost or stolen, the owner will not be able to remotely track the phone, lock the phone, reset the phone to factory settings, and/or erase the stored data. Users who reset or reimage their phones will not be able to recover previously downloaded apps after this date.Īfter December 31, 2019, the anti-theft features will no longer be enabled.
As of October 11, 2017, users were no longer able to automatically or manually create new device backups for setting and some applications.Īfter December 16, 2019, the Store in Windows Phone 8.1 will no longer be available for downloading new apps or reinstalling previously downloaded apps. Based on our Support Lifecycle Policy, product and security updates were no longer available as of July 11, 2017.
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